Already made more than 10,000 pets happy!
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Questions? We have answers.
📦 Order & Shipping
How long does it take for my order to arrive?
We usually ship your order within 24 hours. Most customers receive their package within 1-2 business days. Orders placed before 5:30 PM on weekdays will be delivered tomorrow.
What are the shipping costs?
Shipping is free for orders over €25. Below that, we charge a flat rate of €4.95 within the Netherlands.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code by email.
💳 Payment
What payment methods do you accept?
You can pay safely with us using iDEAL, Bancontact, PayPal, credit card and Klarna (pay later).
Is it safe to order from you?
Absolutely. Our webshop is secured with SSL and we use recognized payment providers.
🔁 Returns & Exchanges
Can I return my order?
Yes, you have a 14-day return period after receipt. Products must be returned unused and in their original packaging.
How does the return process work?
Send an email to contact@huisdierendepot.nl with your order number and reason for return. We will then send you the return address and further instructions.
Will I get my money back if I return it?
Yes, after receiving the returned product, we will refund the full purchase price within 5 working days.
🐶 Product questions
Are your products safe for my pet?
Yes, we carefully select our products based on safety, sustainability, and animal welfare. Always pay close attention to the size and usage instructions as indicated for each product.
I'm unsure about the size. What can I do?
You'll find a size chart and measurements for each product. Still unsure? Feel free to contact us for personalized advice.
What if the product doesn't suit my pet?
We understand that not every animal reacts the same way. If the product is unused and in good condition, you can return it within 14 days.
📞 Customer Service & Contact
How can I contact you if I have questions?
You can always email us at contact@huisdierendepot.nl . We usually respond within one business day.
Do you also have a physical store?
No, we're an online store. This allows us to keep our prices competitive and deliver quickly.
Fast delivery time
Ordered before 5:30 PM, delivered tomorrow.
Free shipping
Above €25,-
Easy returns
Within 14 days (if unused)
Item in stock
This item is available directly from stock.